The situation is distressing - but it's not over.
The survival of the internet as we know it is at stake.
Tancred Dickens, a Washington DC resident, installed Verizon Fios in his home last month, and to his dismay, got no internet access for nine days despite numerous hours spent on the customer service hotline, speaking to tech specialists and multiple visits from servicemen. In a last ditched attempt to get online, Dickens wrote a hilarious email to the President of Verizon Fios that amazingly resulted in a personal email from Fios President Bob Mudge and fixed internet.
San Francisco District Attorney George Gascon claims to have emails showing how phone companies are blocking the introduction of a so-called kill switch that would undercut the value of gadgets now trading on a global black market, which would hypothetically mean a reduction in thefts. But why would Verizon and the other top 3 wireless carriers do such a thing? Because they will earn a combined $7.8 billion this year in insurance premiums from their customers