Insurance Industry: “Only a naive or novice manager would put quality of care as his first priority.”

By Ben Cohen

A reader writes in response to my post on the Bill Moyers interview with Wendell Potter:

For two years I directed a free-standing mental

health clinic providing the psychological services for a CIGNA HMO. We

varied in profitability from 23% to 29%. When I sent a memo to my regional

director regarding my priorities for the clinic, I received a memo back stating

“Only a naive or novice manager would put quality of care as his first

priority.” There you go.

Ben Cohen is the editor and founder of The Daily Banter. He lives in Washington DC where he does podcasts, teaches Martial Arts, and tries to be a good father. He would be extremely disturbed if you took him too seriously.